Refund policy

Return and Refund Policy

Effective Date: 05.29.2018

At Karim Moving Supplies LLC, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer returns and refunds under the following terms and conditions:

 

1. Returns

• Eligibility: Returns are accepted within 30 days of purchase for unused, unopened, and undamaged items, accompanied by the original receipt or proof of purchase.

• Non-Returnable Items: Certain products such as custom-ordered items, clearance items, or products marked as “final sale” are not eligible for return.

• Condition: Items must be in their original packaging and in the same condition as when they were received. Any items that are used, altered, or damaged will not be accepted for return.

• Return Process: To initiate a return, please contact our customer service team at [Insert Contact Info] to receive a return authorization. Unauthorized returns will not be accepted.

2. Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

• Partial Refunds: In some cases, only partial refunds are granted (e.g., for items that are returned with obvious signs of use or missing parts).

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

3. Exchanges

• Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at [Insert Contact Info]. We will arrange for an exchange at no additional cost to you.

• Exchanges for Other Reasons: We allow exchanges for different products or sizes, provided the original item meets the return criteria mentioned above. You will be responsible for any price difference or additional shipping costs.

4. Contact Us

If you have any questions or need further assistance, please contact our customer service team:

• Phone: 786 717 32 79

• Email: karimmovingsupplies@gmail.com

• Address:  1950 NE 150th st, North Miami, FL 33181